Refund policy

Because our products are personal-care items, we are unable to accept returns or exchanges on opened or used products for health and hygiene reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right. Please include your order number and photos of the item and packaging when applicable.

Unopened and unused products may be considered for return within 14 days of delivery. Please contact us before returning any item. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is due to our error.

For return or refund questions, please contact Calanova Herbals through the Contact page on our website.

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